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FieldNote Support

Invest in a Partnership with Eocene Environmental Group’s Incomparable Support Team.

Eocene Environmental Group’s geospatial data collection software, FieldNote, is trusted throughout the industry. What sets us apart can be summarized by our incomparable support services from a team committed to delivering on our promise of high-quality, reliable software. Our clients value our ability to support them from initial discussion through implementation and launch.

Personalized Support for Your Software Needs

Eocene sees our clients as partners, and when we embark on a partnership, we’ll walk you and your team through FieldNote’s onset, integration and launch – and every step in between. When you work with us, you’ll find that you’re working with the most invested and involved partner in the industry. We don’t adopt the nickel-and-dime approach that you commonly find when purchasing software. When you become our client, you’ll find customized support from start to finish.

Support is included in your licensing fees, with weekly calls to check in on your operations and see what we can do to help support your business through FieldNote.

An Eocene employee stands in a meeting room and points to a large screen that shows a geographical map with a window that says "Work Plan"

Eocene’s FieldNote Support Services

Eocene backs up our partnership with strategic consultation, ongoing support, security and hosting, implementation and onsite training.

With Eocene’s industry knowledge and software implementation experience, our team is here to help companies with existing and new processes to optimize their efficiency, helping with transitions from legacy software to FieldNote and providing personal and ongoing consultations. 

Our client’s success is our success and that is why at Eocene, we want to provide our clients with the support they need. We are available to our clients, ready to help with any challenge that arise.

We strive to ensure that all of your data is safe, both in the app on your device and through transmission and storage in the cloud. We not only follow industry best practices, but we also subscribe to a proactive approach to security by undergoing regular security audits and various penetration testing programs. We protect our clients’ data as if it were our own.

We tailor every training to meet the unique needs of each client, along with their contractors or other third parties that may be utilizing our services. Every client receives consultations before, during and after the deployment of FieldNote. We also provide assistance configuring FieldNote to fit their needs and in-person or online training for all users. 

In addition to our routine support, we also host an annual Users Group Conference, which is a virtual gathering that gives FieldNote users a chance to collaborate and ask questions in a group setting. The conference offers insight into the app and the work our team does, as well as fosters a deeper understanding of our partnership. The conference format changes year to year but attendees are sure to participate in demos of new and upcoming features, insight into how other clients use the app, and time for open discussion.

Want to Get Started? Contact Eocene Environmental Group

Interested to learn more about FieldNote and how Eocene Environmental Group can assist your company? Reach out to our knowledgeable team today!

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